Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference.

To learn more about camera placement best practices, visit How do I position my Arlo wire-free camera?.

For a WiFi router, check with the router manufacturer for its range. If you’re using an Arlo SmartHub or base station, place your Arlo device within 300 feet (90 meters) of your Arlo SmartHub or base station.

Is your Arlo device in range of your WiFi router, Arlo SmartHub, or Arlo base station?.

If your Arlo SmartHub or base station is offline, visit My Arlo SmartHub or base station is offline how can I troubleshoot it?.

For more information, visit What do the LEDs on my Arlo SmartHub or base station mean?.

SmartHub or base station: To see the internet connection status, check the LED(s) on your SmartHub or base station.

If your router still does not connect to the internet, contact your router manufacturer or internet service provider (ISP).

WiFi router: If your router isn’t connected to the internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in.

Is your router, Arlo SmartHub, or Arlo base station connected to the internet?.

For Arlo’s WiFi network requirements, visit What are the minimum requirements for installing and using my Arlo system?.

For help connecting with WiFi, visit How do I connect my Arlo device directly to a WiFi router?.

Is your Arlo device connected to the correct WiFi network?.

If your Arlo camera or device was working before and now it is offline, follow these troubleshooting steps:

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